Frequently Asked Questions

How much does shipping cost? 

United States: standard shipping $11.15, tracked packet $17.40

Canada: standard shipping $9.05

International Countries: surface shipping- $11.48 air shipping- $19.46

How long does it take for my backpack to be delivered? 

United States:standard shipping 4-8 business days, tracked packet 3-5 business days

Canada: standard shipping- 2-6 business days 

International Countries: surface shipping 4-6 weeks, air shipping 1-2 weeks

Do you provide tracking? 

For packages to the US we only provide tracking if you choose the "tracked packet" option. For Canada tracking is provided with all packages. Tracking is unfortunately not provided at the moment for countries outside of the US or Canada.

Which shipping carrier do you use? 

We ship all our products through Canada Post from Toronto, Ontario 

Do you charge tax on your products? 

No we do not charge you any tax, the price you see plus shipping is the total and final price. 

What forms of payment do you accept? 

We currently accept both Paypal and credit card payments. 

How do I cancel my order? 

If you need to cancel your order please email us ASAP to notify us as we typically send the package out the next day once we receive the order. 

Why backpacks for Syrian Refugees? 

With over 40,000 Syrian Refugees resettled in Canada to date and many more to come in the future, many families lack the financial capabilities to afford quality school supplies for their children. By showing support for these families and their children, we hope to lessen the burden on them and their adjustment to a new life in a new country. We believe in putting smiles on people's faces and that a little kindness can go a long way.

What is the "Caring and Sharing Exchange"? 

The Caring and Sharing Exchange is a charity located in Ottawa, ON that provides assistance to families and individuals in need, during the Christmas season and the back-to-school season. Their Sharing in Student Success program collects funds to purchase new school supplies and backpacks and then redistributes them where they are most needed. Last year, with the surge in Syrian Refugees coming to Canada, the backpack program saw a 33-per-cent increase in requests and are predicting a similar situation for this year as well. 

How often do you make backpack donations to the "Caring and Sharing Exchange"? 

We donate and help distribute our backpacks through the Caring and Sharing Exchange once a year currently, due to the low volume, and are hoping to make more trips every year in the future as sales grow.

What is your return policy? 

We accept returns within 1 week of receiving the package if you are unsatisfied with your order. We will send you a full refund after receiving the backpack back. Please contact us with your reason for return before returning the bag. Note: Customers must pay for the total cost of shipping on the return package.